Returns and Exchanges

Returns and Exchanges

At GreenPetGear.com, we’re committed to providing eco-friendly pet accessories that you and your pets will love, while keeping the planet in mind. If you’re not completely satisfied, we’re here to help with a hassle-free returns and exchanges process.

Our 30-Day Satisfaction Guarantee

We offer a 30-day return and exchange policy from the date of delivery for most products purchased on GreenPetGear.com. You can return or exchange it, subject to the conditions below.

Return Eligibility

To be eligible for a return or exchange, your item must be:

  • Unused and in Original Condition: The product must be in the same condition as when received, with all tags, packaging, and accessories intact.
  • Within 30 Days: Returns or exchanges must be initiated within 30 days of delivery.
  • Purchased from GreenPetGear.com: Items bought from third-party retailers are not eligible.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact Us: Email us at greenpetgear@gmail.com with your order number, item details, and reason for return/exchange.
  2. Package Your Item: Securely pack the item in its original packaging (or equivalent) 
  3. Ship the Item: Send the package to the provided return address using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Tip: We recommend using recyclable or biodegradable packing materials to align with our eco-friendly mission!

Refunds

Once we receive and inspect your return (typically within 3–5 business days), we’ll notify you via email about approval. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer. Refunds cover the item cost, excluding original shipping fees.

Defective or Incorrect Items: If your item arrives damaged, defective, or incorrect, we’ll cover return shipping costs and provide a full refund or replacement.

Exchanges

Want to swap for a different size, color, or product? We’ll gladly exchange eligible items! Contact greenpetgear@gmail.com within 30 days to arrange an exchange. You’ll be responsible for return shipping costs, and we’ll cover shipping for the replacement item.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Opened or used pet food, treats, or grooming products.
  • Personalized or custom-made items (e.g., engraved collars).
  • Items marked as final sale in their product description.

Our Commitment to Sustainability

At GreenPetGear.com, we strive to minimize waste. Returned items in good condition are carefully inspected and, if possible, reused or donated to pet shelters to reduce environmental impact. We encourage you to use eco-friendly shipping materials when returning products to support our green mission.

Contact Us

Have questions about your return or exchange? Our team is here to help! Reach out at: